Question 1

When do I need a base station for my Arlo camera?

Accepted Answer

You need a base station to connect Arlo Wire-Free and Arlo Pro Wire-Free cameras.
You don't need a base station to connect Arlo Q and Arlo Q Plus cameras. They connect directly to your Wi-Fi router.

Question 2

Is night vision working on my Arlo camera?

Accepted Answer

Make sure that your night vision setting is on.
 
When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions. We recommend that you turn off night vision if the camera is facing reflective surfaces, such as windows.

Question 3

Do I need to be at home for my installation?

Accepted Answer

Yes. Our technicians walk through your home to find the best way to set up your system. This means an adult member of the family must be present.

Question 4

What doorbell transformers are compatible with a Ring doorbell?

Accepted Answer

Ring doorbells may be connected to low voltage transformers that power home doorbell kits. You can connect a Ring doorbell in series with a transformer operating between 8V and 24V AC only. Intercom systems and DC transformers are not compatible.

Question 5

How to protect your home?

Accepted Answer

You can protect your home from burglary, home invasion, property theft, vandalism, and natural disasters like fire and flooding by installing a complete home security system. With Oneradarr, you get free professional survey, and from there could guide you on the next step in choosing products customised to your circumstance. The products typically included in Home security systems include:
Outdoor Camera — Wireless, HD security camera with infrared night vision that gives you on-demand access to a live video feed and sends notifications to your phone when someone approaches your door.
Motion Detector — Infrared motion sensor with 90-degree look-down to ensure nothing passes by undetected.
Smoke Detector — Uses photoelectric sensing to detect heat increases.

Question 6

What happens if there is no electricity, will the Cameras continue working?"

Accepted Answer

Yes, this is possible where the wire free camera such as Arlo, Arlo Pro, Ring Doorbell and Ring Stick up Battery etc.  have benefit of connection to a Battery powered base or Router.

Question 7

Does your Price cover Installation?

Accepted Answer

No, we have a separate package for installation. We have our technicians available to carry out standard and quality installations. Please refer to our Installation guide for more information.

Question 8

If my Camera is not working can I return it?

Accepted Answer

It should be worthy of note, that all Cameras sold by OneRadarr Ltd are quality and have been Proven, tested and confirmed, however in the unlikely events of factory error, Yes you can, within 5 working days after Purchase. Check our Return Policy for more details.

Question 9

Why do I need a Chime for my Ring Doorbell?

Accepted Answer

A Ring Chime Pro is an independent unit that extends the range of your WIFI signal by repeating the signal over a greater distance. Once your Chime Pro is connected to your Ring device, simply position the extender somewhere near your Ring device to ensure the best possible signal. It also helps amplify alerts so you can hear notifications from any location of your Home

Question 10

Can I order online and will it be delivered to me?

Accepted Answer

Yes, after payment have been confirmed, it can be delivered to your location, if you are within Abuja/Lagos we do home delivery but outside those locations, we use trusted courier services (Terms and Condition applies).

Question 11

Does the Camera work with Internet?

Accepted Answer

Yes, Our Cameras operate with Wired and WIFI connection and also stable working internet on the Smart phone; we recommend you get the best internet connection for your area.

Question 12

How do Ring products work?

Accepted Answer

Ring products are based on a principle -- use your existing home WIFI network to create a ring of security around your home. By hooking up to your WIFI Ring products use the free Ring app (available for IOS and Android devices) to alert you whenever someone approaches your door or comes in a range of a security camera. You can then view an HD video stream of the person and speak to them using two-way audio communication. The free Ring app also allows you to control all other functions of your Ring devices such as floodlights, Alarm and video recording.

Question 13

Does a Ring device require power wires to work?

Accepted Answer

It depends. Certain models of Ring Video Doorbells and mounted cameras come with internal batteries that will last for 3 months (depends on the frequency of motion) before needing to be recharged. All Ring products, however, come with equipments designed to hook the device up to your home's existing wiring.

Question 14

If the device uses a battery, how long does it take the battery to recharge?"

Accepted Answer

Depending on the device, it should take between 3 to 5 hours for a battery to fully Charge.

Question 15

Will I be notified when the battery in my Ring device is running low?

Accepted Answer

Yes, you will receive email notification when your battery is running low. The Ring app also features a low-battery warning, as well as a battery level indicator you can check at any time.

Question 16

Can I mount a Ring device to other surfaces, such as glass?"

Accepted Answer

It’s not advisable. Most Ring devices will need to be mounted on a sturdy surface such as wood, stucco, brick, or concrete.

Question 17

Do Ring devices work with multiple users?

Accepted Answer

Yes, you are able to make subsidiary or shared notifications and events with other users that will allow them limited control over your Ring devices.

Question 18

How many Smart devices can I pair with each Ring device?

Accepted Answer

You can pair with as many WIFI enabled smart phones and tablets as you would like to a Ring Device, however for security reasons, we advice you  limit it to 5.

Question 19

Do Ring devices use Bluetooth?

Accepted Answer

No, Ring devices operate through WIFI, not Bluetooth.

Question 20

What is the video quality put out by Ring devices?

Accepted Answer

Video quality varies depending on the device you choose. The original Ring Video Doorbell puts out the video at 720p HD. Later versions of the video doorbells and security cameras put out video at 1080p HD.

Question 21

Will I receive an invoice for my Ring product?

Accepted Answer

After you place your order, and you’ve got your Product, we will send your invoice to your email. Your Name, Phone no and email address are necessary after purchase for follow up and to issue your invoice.

Question 22

How long can my Ring device run on its internal battery?

Accepted Answer

it should last for 3 months depending on the level of use and operating environment.

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